f a q
How will I know when more pottery will be available?
The best way to stay in the loop is to subscribe to my newsletter. I will send out reminders, links to preview items in shop updates, announce giveaways, etc.
I signed up for the newsletter but have not received any emails. Where do I find your emails?
Check your email's promotions tab or maybe your spam folder. Sometimes emails don't end up in your main/primary inbox. Once you find the email, drag it to your primary inbox.
Do you offer custom or made to order items?
Very rarely. If I decide to have a made to order sale I will announce it in my newsletter.
Do you ship Internationally?
Yes, I ship worldwide.
What if the cost of shipping ends up being less than estimated?
I will reimburse overages in shipping charges if they are significant (over four dollars). Your reimbursement will be issued soon after I ship your order.
If I place multiple orders during a shop update will you combine shipping?
Yes. When organizing orders for shipment, I will notice if there are multiple items going to the same person/address and will combine these items into as few packages as possible.
Feel free to send me an email letting me know if you need to combine shipping on orders that are not obviously going to the same address.
Is your pottery microwave/food/dishwasher safe?
All of my pottery is fired to cone 10 (2345 degrees F) using food safe glazes. I like low maintenance dishes and I use my own pottery daily. I occasionally microwave them and wash them in the dishwasher with no problem. As with any daily use item, ceramic dishes will experience wear and tear over time. For increased durability, careful hand washing is recommended.
Can you include a gift note with my order?
Absolutely. Let me know that what you have ordered is a gift in the notes section during checkout or in an email. Include the exact text you wish to have written in the gift note.
What is your return policy?
You have ten days to decide whether you would like to keep your pottery. An unused item in perfect condition with tags still attached may be returned. Shipping costs are paid for by the customer. Once the item has been returned and received, confirmation of no damage or signs of use will be required to process a full refund.
In the very rare case that you receive an item that is damaged (I can't remember the last time this occurred during shipping) a full refund or replacement of the item will be offered. Photos showing the condition of the packaging as well as the damaged item will be required to begin processing a refund/replacement.
Other questions?
Feel free to contact me with any additional questions! I will respond as soon as possible!
How will I know when more pottery will be available?
The best way to stay in the loop is to subscribe to my newsletter. I will send out reminders, links to preview items in shop updates, announce giveaways, etc.
I signed up for the newsletter but have not received any emails. Where do I find your emails?
Check your email's promotions tab or maybe your spam folder. Sometimes emails don't end up in your main/primary inbox. Once you find the email, drag it to your primary inbox.
Do you offer custom or made to order items?
Very rarely. If I decide to have a made to order sale I will announce it in my newsletter.
Do you ship Internationally?
Yes, I ship worldwide.
What if the cost of shipping ends up being less than estimated?
I will reimburse overages in shipping charges if they are significant (over four dollars). Your reimbursement will be issued soon after I ship your order.
If I place multiple orders during a shop update will you combine shipping?
Yes. When organizing orders for shipment, I will notice if there are multiple items going to the same person/address and will combine these items into as few packages as possible.
Feel free to send me an email letting me know if you need to combine shipping on orders that are not obviously going to the same address.
Is your pottery microwave/food/dishwasher safe?
All of my pottery is fired to cone 10 (2345 degrees F) using food safe glazes. I like low maintenance dishes and I use my own pottery daily. I occasionally microwave them and wash them in the dishwasher with no problem. As with any daily use item, ceramic dishes will experience wear and tear over time. For increased durability, careful hand washing is recommended.
Can you include a gift note with my order?
Absolutely. Let me know that what you have ordered is a gift in the notes section during checkout or in an email. Include the exact text you wish to have written in the gift note.
What is your return policy?
You have ten days to decide whether you would like to keep your pottery. An unused item in perfect condition with tags still attached may be returned. Shipping costs are paid for by the customer. Once the item has been returned and received, confirmation of no damage or signs of use will be required to process a full refund.
In the very rare case that you receive an item that is damaged (I can't remember the last time this occurred during shipping) a full refund or replacement of the item will be offered. Photos showing the condition of the packaging as well as the damaged item will be required to begin processing a refund/replacement.
Other questions?
Feel free to contact me with any additional questions! I will respond as soon as possible!
