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regarding shop updates
During shop updates my pottery may sell out relatively quickly. Items are sold on a first come, first served basis. I sell this way in an effort to offer items in the most fair manner possible.
Please note that the item(s) you place in your cart are still available for purchase by other customers until you have fully completed the payment process. Unfortunately, items are not reserved for you while they are in your cart. I have no control over this. Online sales platforms used by most small businesses have this issue. Please anticipate the possibility that the item you are trying to purchase may be purchased by another customer while you are browsing for more items or entering your payment information.
If you don't receive a confirmation text/email for your purchase, it means the transaction was not completed.
THE BEST STRATEGY FOR PURCHASING is to arrive at the shop update right when it starts, know exactly what you want (I offer newsletter subscribers a preview of items the day before an update), and purchase the one item you most want first then return for more items.
I will notice if multiple items have been purchased by the same customer and will do my best to package all items in the least number of packages to save shipping costs. My policy is to reimburse any significant overages in shipping on the day that I ship.
It also helps to have auto-fill set up for quick check out.
I do my best to make as many pieces as possible. Due to the time-consuming nature of my work I only have a few shop updates/small batches of pottery available per year.
Thank you for understanding!
Answers to Other Questions
Why is your online shop empty?
All items have sold out.
I spend several months producing items and then I update my shop. Everything sells quickly and then I have nothing in stock for several months while I restock.
How will I know when more pottery will be available?
The best way to stay in the loop is to subscribe to my newsletter. I will send out reminders, links to preview items in shop updates, announce giveaways, etc.
I signed up for the newsletter but have not received any emails. Where do I find your emails?
Check your email's promotions tab or maybe your spam folder. Sometimes emails don't end up in your main/primary inbox. Once you find the email, drag it to your primary inbox.
Do you offer custom or made to order items?
Very rarely. If I decide to have a made to order sale I will announce it in my newsletter.
Do you ship Internationally?
Yes, I ship worldwide.
What if the cost of shipping ends up being less than estimated?
I will reimburse overages in shipping charges if they are significant (over four dollars). Your reimbursement will be issued soon after I ship your order.
If I place multiple orders during a shop update will you combine shipping?
Yes. When organizing orders for shipment, I will notice if there are multiple items going to the same person/address and will combine these items into as few packages as possible.
Feel free to send me an email letting me know if you need to combine shipping on orders that are not obviously going to the same address.
Is your pottery microwave/food/dishwasher safe?
All of my pottery is fired to cone 10 (2345 degrees F) using food safe glazes. I like low maintenance dishes and I use my own pottery daily. I occasionally microwave them and wash them in the dishwasher with no problem. As with any daily use item, ceramic dishes will experience wear and tear over time. For increased durability, careful hand washing is recommended.
Can you include a gift note with my order?
Absolutely. Let me know that what you have ordered is a gift in the notes section during checkout or in an email. Include the exact text you wish to have written in the gift note.
What is your return policy?
You have ten days to decide whether you would like to keep your pottery. An unused item in perfect condition with tags still attached may be returned. Shipping costs are paid for by the customer. Once the item has been returned and received, confirmation of no damage or signs of use will be required to process a full refund.
In the very rare case that you receive an item that is damaged (I can't remember the last time this occurred during shipping) a full refund or replacement of the item will be offered. Photos showing the condition of the packaging as well as the damaged item will be required to begin processing a refund/replacement.
Other questions?
Feel free to contact me with any additional questions! I will respond as soon as possible!
regarding shop updates
During shop updates my pottery may sell out relatively quickly. Items are sold on a first come, first served basis. I sell this way in an effort to offer items in the most fair manner possible.
Please note that the item(s) you place in your cart are still available for purchase by other customers until you have fully completed the payment process. Unfortunately, items are not reserved for you while they are in your cart. I have no control over this. Online sales platforms used by most small businesses have this issue. Please anticipate the possibility that the item you are trying to purchase may be purchased by another customer while you are browsing for more items or entering your payment information.
If you don't receive a confirmation text/email for your purchase, it means the transaction was not completed.
THE BEST STRATEGY FOR PURCHASING is to arrive at the shop update right when it starts, know exactly what you want (I offer newsletter subscribers a preview of items the day before an update), and purchase the one item you most want first then return for more items.
I will notice if multiple items have been purchased by the same customer and will do my best to package all items in the least number of packages to save shipping costs. My policy is to reimburse any significant overages in shipping on the day that I ship.
It also helps to have auto-fill set up for quick check out.
I do my best to make as many pieces as possible. Due to the time-consuming nature of my work I only have a few shop updates/small batches of pottery available per year.
Thank you for understanding!
Answers to Other Questions
Why is your online shop empty?
All items have sold out.
I spend several months producing items and then I update my shop. Everything sells quickly and then I have nothing in stock for several months while I restock.
How will I know when more pottery will be available?
The best way to stay in the loop is to subscribe to my newsletter. I will send out reminders, links to preview items in shop updates, announce giveaways, etc.
I signed up for the newsletter but have not received any emails. Where do I find your emails?
Check your email's promotions tab or maybe your spam folder. Sometimes emails don't end up in your main/primary inbox. Once you find the email, drag it to your primary inbox.
Do you offer custom or made to order items?
Very rarely. If I decide to have a made to order sale I will announce it in my newsletter.
Do you ship Internationally?
Yes, I ship worldwide.
What if the cost of shipping ends up being less than estimated?
I will reimburse overages in shipping charges if they are significant (over four dollars). Your reimbursement will be issued soon after I ship your order.
If I place multiple orders during a shop update will you combine shipping?
Yes. When organizing orders for shipment, I will notice if there are multiple items going to the same person/address and will combine these items into as few packages as possible.
Feel free to send me an email letting me know if you need to combine shipping on orders that are not obviously going to the same address.
Is your pottery microwave/food/dishwasher safe?
All of my pottery is fired to cone 10 (2345 degrees F) using food safe glazes. I like low maintenance dishes and I use my own pottery daily. I occasionally microwave them and wash them in the dishwasher with no problem. As with any daily use item, ceramic dishes will experience wear and tear over time. For increased durability, careful hand washing is recommended.
Can you include a gift note with my order?
Absolutely. Let me know that what you have ordered is a gift in the notes section during checkout or in an email. Include the exact text you wish to have written in the gift note.
What is your return policy?
You have ten days to decide whether you would like to keep your pottery. An unused item in perfect condition with tags still attached may be returned. Shipping costs are paid for by the customer. Once the item has been returned and received, confirmation of no damage or signs of use will be required to process a full refund.
In the very rare case that you receive an item that is damaged (I can't remember the last time this occurred during shipping) a full refund or replacement of the item will be offered. Photos showing the condition of the packaging as well as the damaged item will be required to begin processing a refund/replacement.
Other questions?
Feel free to contact me with any additional questions! I will respond as soon as possible!